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How can my company experience similar results? To do this an employer must provide services that will produce an employee who is mentally and physically healthy. Most employers provide their employees with health insurance, which offers the services needed to manage their employee’s physical health. There are still employers out there who do not have the Employee Assistance services in place needed to assist in managing the mental wellness of their employees.
Problem
Areas:
Are
all EAP's the same?
No. Each company has different needs and a company’s decision will be driven by those
specific needs. To meet your company’s EAP needs you must first understand the two types of
EAPs that exist within the industry. There are Stand Alone EAPs and Managed Care EAPs.
Which type of
EAP should your company choose?
What type of EAP you choose will depend on how proactive your company wants to be in
controlling and managing their employee’s behavior health (mental health) and healthcare
(physical health) costs. By hiring a Stand Alone EAP versus a Managed Care EAP, you are
partnering with a specialist that will advocate on your employees behalf and be the
company’s personal gatekeeper for utilization of your behavioral health benefits.
What should my company look for in an EAP?
All EAP companies utilize skilled counselors to provide their primary counseling services,
skilled trainers, and subcontract with vendors providing specialized services, i.e.
eldercare, childcare, work/life programs, and all EAP companies provide promotional
materials, around the clock emergency help lines and various kinds of utilization reports.
So what is different besides pricing? Customer Service. The key question a
prospective purchaser must ask is, "How involved do we want our EAP to be in our company?"
Smaller EAP vendors remain more assessable, less bureaucratic, and are able to redesign a
more effective program for your company immediately.
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